The Seller Sourcebook

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Image Uploader for iOS
US iTunes Store
UK iTunes Store
AU iTunes Store

Image Uploader for Android
US Google Play Store
UK Google Play Store
AU Google Play Store

eBay US Launcher for iOS
US iTunes Store

On your iOS mobile device? Press and hold down the link and select the "open in app store" option.


Custom Templates on SSB

Do you have a custom template you would like to use with your SSB account? No problem, we have you covered! Just send your template code to our Help Desk and we will get it installed into your account. Don't have your template code? We may still be able to help you. Please contact our Help Desk and let them know you have a custom template but not the code and send us an eBay item number where your template was used. We will look at the listing and see if we can extract the code for you.

Once your template is ready please send it as an attached file (.txt or .html only please) to with the subject line: Custom Template - YOUR SSB USERNAME. We also request that each template be sent individually. Once we received your template we will add the necessary SSB codes that will enable your custom template to work with the Listing Generator.

Template Graphics:
If your template designer will not be hosting your template graphics for you, please have the graphics uploaded to your SSB account and the image links contained in the template pointing to your SSB account. If you are unsure how to do this please let us know the image names for the files.

eBay no longer allows links that go off the eBay site. If your template contains any outside links we will remove them for you. We will also update all links to secure URLs for you.

Active Content:
eBay does not display Active Content in listings. Active Content includes but is not limited to: Flash, Javascript, Image Maps, No Right Click Script, Mouseover scripts. If your template contains any of these things we will remove them for you.

We want to ensure you get your custom template installed as quickly as possible so you may begin to use it. Template submissions may take up to 72 hours for us to install depending on the volume of requests received that day; we always aim to install them faster if possible. As soon as your template has been installed into your account we will email you.

Product Identifiers and their Importance

Most new, branded items have unique identifiers that help buyers recognize and find them, including the item’s brand, manufacturer part number (MPN), and global trade item number (GTIN). These GTINs can include an item’s Universal Product Code (UPC), European Article Number (EAN), or International Standard Book Number (ISBN).

Product identifiers help buyers find your item more easily both on selling sites and in search engines, even when the buyer does not specifically use them during their search. It is recommended that you use product identifiers whenever possible to maintain search visibility. Most manufacturers list identifiers like MPN and GTIN directly on a product’s packaging, and often right on the product itself.

Inventory Management Tool

Manage your inventory directly on SSB and speed up your listing process. With our Inventory Management tool you will be able to create a list of items that you usually keep in stock. When listing, you will be able to allocate your inventory across scheduled or active listings. Our at-a-glance view of your items will show what you have on hand, available to list, and quantities sold. You’ll be able to view an inventory history for each SKU and print reports for your records.

To begin using the tool please go to the Listings menu and select Inventory Items under the orange Prepare header.

Discounted Shipping Insurance

Did you know you could insure your packages directly through SSB and at a significant savings? Check out our rate table to see how much you can save on shipping insurance!

Shipping insurance is provided through a private insurance company and covers packages shipping from the United States and Canada via USPS, FedEx or UPS. Both domestic and international packages may be covered, and this includes First Class Mail International! Our special contract includes coverage to countries that are sometimes excluded by other services.

To get started, a deposit must be made to your insurance account at SSB. This insurance account is debited as packages are insured. Your buyer must have checked out and the item marked as shipped at eBay to qualify for insurance. Claims are filed directly with the insurance company and claims are settled within 5 days once the insurance company has received the required information. If you have any questions, please email our support desk.


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